Privacy Policy – 3377 Online Casino & Betting Pakistan

1 What Data We Collect

When you register and use 3377, we collect personal information that is necessary for us to provide our services safely and effectively. The categories of data we collect are as follows:

We do not collect sensitive personal data beyond what is required for identity verification. Where identity documents such as a copy of your CNIC are requested, these are used solely for the purpose of verifying that you are who you say you are and that you meet the minimum age requirement to use the platform.

2 How We Use Your Data

The personal data we collect is used for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The primary purposes for which 3377 uses your data are:

• Account management: Creating, maintaining, and securing your 3377 account. This includes processing your login credentials, account settings, and responsible gaming limits you set.
• Identity verification (KYC): Confirming your identity, age, and the ownership of payment methods used on the platform. This is a standard requirement for online gaming platforms and is necessary before processing withdrawals.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and other supported mobile wallets. Transaction records are maintained for accounting and fraud prevention purposes.
• Platform operation: Providing access to sports betting (cricket, PSL, T20, football, Esports), casino games, live casino, and slots. This includes recording bet settlements, game results, and balance changes.
• Fraud prevention and security: Monitoring account activity to detect and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and managing complaints related to your account or transactions.
• Marketing communications: Sending you information about promotions, bonuses, PSL betting offers, and new platform features — but only where you have not opted out. You can update your communication preferences in account settings at any time.
• Platform improvement: Analysing usage patterns and technical data to improve the performance, design, and features of the 3377 platform.

3 Legal Basis for Processing

3377 processes your personal data on one or more of the following legal grounds, depending on the purpose of the processing:

• Contractual necessity: Processing required to perform our obligations under the account agreement — such as processing deposits, settling bets, and managing withdrawals.
• Legal obligation: Where we are required to collect and retain data to comply with applicable rules, including identity verification and transaction record-keeping.
• Legitimate interests: Where processing is necessary for our legitimate operational interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights.
• Consent: Where you have given us explicit consent — for example, to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of earlier processing.

4 Data Sharing

3377 does not sell your personal data to third parties. However, in the course of operating the platform, your data may be shared with the following categories of recipients:

• Payment service providers: JazzCash, Easypaisa, Raast, and our banking and card processing partners receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC and document verification services that help us confirm your identity and age in accordance with our account terms.
• Game and platform technology providers: Software providers who supply casino games, live casino studios, slots engines, and sports betting data feeds. These providers may receive session and game-play data necessary for the delivery of their services.
• Fraud and risk management services: Third-party tools used to detect suspicious activity, prevent fraud, and identify prohibited conduct such as bonus abuse or multi-accounting.
• IT and hosting providers: Cloud and infrastructure providers who host the 3377 platform and store data securely on our behalf.
• Legal and regulatory authorities: Where required by applicable rules or in response to valid legal requests, including investigations into fraud, money laundering, or other unlawful conduct.

All third-party service providers who process personal data on behalf of 3377 are contractually required to handle that data securely, use it only for the specified purpose, and not retain it beyond what is necessary.

5 Cookies & Tracking

3377 uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us provide a better, more personalised experience. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function correctly — for example, maintaining your logged-in session, remembering your language preferences, and keeping your account secure.
• Performance and analytics cookies: Help us understand how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used in aggregate form to improve the platform.
• Functional cookies: Remember your preferences, such as your preferred sports categories (cricket, PSL, football) or display settings, so you do not have to reset them on every visit.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the 3377 platform, including your ability to stay logged in. Blocking other cookie types will not prevent you from using the core features of the platform.

6 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on the purpose for which the data was collected:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in line with standard record-keeping practices for online gaming platforms.
• Transaction records: PKR deposit and withdrawal records, including JazzCash, Easypaisa, and bank transfer transactions, are retained for a minimum of five years.
• Bet and game records: Records of sports bets, casino game sessions, and slot play are retained for the duration of your account and for a minimum of two years after closure.
• Support and communication records: Emails and support chat logs are retained for two years from the date of the last communication.
• Marketing consent records: Retained for as long as necessary to demonstrate compliance with your consent or opt-out preferences.

When data is no longer required for the purpose for which it was collected, and the applicable retention period has elapsed, it is securely deleted or anonymised.

7 Your Rights

As a 3377 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team from the email address registered on your account.

We will respond to all data rights requests within 30 days. In some cases — particularly for erasure requests — we may need to retain certain data to comply with legal record-keeping obligations even after your account is closed.

8 Data Security

3377 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls that limit internal access to personal data to staff who genuinely need it to perform their role.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options for user accounts.

While we take reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

9 Children & Minors

3377 is an adults-only platform. Our services are strictly for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

During registration, users are required to confirm their age. Where we have reason to believe that a registered user is under 18, we will suspend the account pending age verification and will not process any withdrawals until verification is complete. If it is confirmed that the account belongs to a minor, the account will be closed and any deposits returned.

If you believe a minor has registered on 3377, please contact our support team immediately so we can investigate and take appropriate action. For more information about our approach to responsible gaming and age protection, visit our Responsible Gaming page.

10 Policy Updates

3377 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

Where a change is significant, we will make reasonable efforts to notify registered users — for example through an in-platform notification or by email to your registered address. Continued use of the 3377 platform after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend checking this page periodically, particularly before making deposits or updating your account details. If you have any questions about changes to this policy, contact our support team before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please get in touch with our support team.

You can reach us by emailing [email protected] from the email address registered on your account. Please include your registered username and a clear description of your request or concern. We aim to respond to all privacy-related queries within 30 days.